REFUND & REPLACEMENT POLICIES
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
If you received an item that is in the wrong color or size than the one you originally ordered, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of your order to get a replacement.
At Attraction Stones, we do not accept Returns or Exchanges. We can only offer you replacements at no additional cost if it falls under the following criteria:
Items are damaged/broken or soiled upon arrival.
We sent wrong item – size, style, color.
Parcels that are lost in transit.
Colors, sizing and measurements are clearly indicated in our product descriptions.
Please keep in mind we do not take responsibility due to NON-RECEIPT or REFUSAL because the item does not fit you.
We do not accept returns or refunds if our customers change their mind after receiving their order(s).
Attraction Stones will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
ORDER CANCELLATION POLICY
Is it possible to cancel an order ? Of course ! You must cancel your order within 24 hours of your order placement. Send us an email within 24 hours and let us know the reason why you want to cancel your order. If you want a refund then we charge a restocking fee of 50%.
We do not accept cancellation of orders outside our 24 hours window.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Note: Our team will verify the photo(s) before we issue out a replacement or refund. We give ourselves the right to refuse any replacement and refund if it does not meet the above criteria.
If you haven’t received a refund yet, at first check your bank account again and contact your credit card company. It sometimes takes some time before your refund is officially posted.s If, after doing all these steps, you still have not received your refund yet, please contact us through submitting a ticket at our website www.attractionstones.co